Doing better together drives transportation effort

Patty Cantrell
June 17, 2020

Rides to Health and Wealth is a collaborative west central Missouri effort to build thriving people and places by increasing access to healthcare and community services using the HealthTran ride scheduling and resourcing platform. Rides to Health and Wealth coordinator West Central Missouri Community Action Agency — together with HealthTran, New Growth, and regional partners — is working to connect and optimize existing ride resources and build new options as well, including a regional volunteer driver network.

Rides to Health and Wealth is a regional initiative to build rural transportation options using the HealthTran ride scheduling and resourcing platform.

Getting Rolling. Three regional organizations have signed on to kick off Rides to Health and Wealth in west central Missouri: Katy Trail Community Health, Golden Valley Memorial Healthcare and West Central Independent Living Solutions (WILS). Katy Trail and Golden Valley will soon begin scheduling rides for their patients in Benton, Henry, and Morgan counties through the HealthTran platform. WILS will join the ride provider list that HealthTran is working to build, which includes a volunteer driver network in development.

More than 40 organizations across nine counties joined in a year-long strategic planning effort to move forward this collaborative rural transportation initiative. Rides to Health and Wealth moves now to enrolling partners and launching HealthTran across the region, said West Central’s Genuine Living Director Kelly Ast.

“Even with the stress of the current pandemic, our partners are moving forward with this effort,” she said.

Self Interest Works. Rides to Health and Wealth builds on the benefits that each partner stands to gain through the HealthTran scheduling and resourcing platform.

On the transportation demand side of the Rides to Health and Wealth formula are healthcare providers and community organizations that will use the HealthTran platform to schedule and pay for patient and customer rides.

It offers them two bottom-line benefits in addition to serving clients better. One is new revenue from appointments that people are able to keep. Another is lower costs when people get the preventative care, groceries, physical rehabilitation, social contact and other things they need.

Katy Trail Community Health has locations in Warsaw, Versailles, Sedalia, and Marshall.

“We’re optimistic this will enable us to see people who need to be seen on a more regular basis, for things like diabetes and high blood pressure,” said Diann Rice, Patient Care Coordinator for Katy Trail Community Health at its Warsaw location. “We are not able to follow up with them as often as our providers like because of transportation issues that pop up. We just don’t have transportation resources available here.”

Supply Side. That’s where WILS come into the picture.

As an organization with vehicles and drivers, WILS is on the transportation supply side of the Rides to Health and Wealth formula. WILS’s four handicapped accessible vehicles and three drivers will soon be on call through the HealthTran scheduling platform for ride requests from member healthcare and community service organizations in Benton and Henry counties.

The benefit for WILS is more about saving money than making money.

WILS is plenty busy shuttling its own customers. But there are many instances in which WILS could stretch its budget by making vehicles and drivers available. Examples include downtime that cancellations cause, or the four hours that a WILS driver is waiting, for example, to take a customer home from dialysis.

West Central Independent Living Services will both provide rides through HealthTran and use the platform’s volunteer driver network.

The volunteer driver network that HealthTran and West Central are now organizing for more ride options will also help WILS stretch its transportation budget. Sometimes a customer in Warsaw will need a ride across town, but WILS’ vehicles and drivers are miles away in Warrensburg or Sedalia. A HealthTran volunteer driver option will be cheaper and quicker.

Ambulance Relief. HealthTran’s combination of volunteer drivers and contracted fleets like WILS benefits other Rides to Health and Wealth partners, such as area ambulance districts.

Significant pressure on rural ambulance districts comes from trips that insurance does not cover completely and calls that are not emergencies, said Denise Hopkins, office administrator with the Nevada-based, taxpayer-funded Vernon County Ambulance District.

It’s both a financial and a capacity pressure.

“We’re rural, so our shortest trip to a tertiary hospital (referral to a larger facility) is going to be one hour. We won’t leave our community unprotected, so we won’t take another transfer when one truck is already out of the county.”

But when any call comes in, the Vernon County Ambulance District has to take it, even if it does not end up being an emergency.

“HealthTran can benefit us by taking some of those really unneeded transports away. That would take off some of the (financial and capacity) stress,” Hopkins said.

Gearing Up. HealthTran’s new transportation manager Jim McGee will bring his experience with the platform to the work of building up the supply side of rural transportation, said Mary Gordon, manager of HealthTran, which is operated by the Missouri Rural Health Association. HealthTran is working on this not only with the Rides to Health and Wealth initiative in west central Missouri but with other organizations and initiatives statewide.

“Jim will be helping non-traditional transportation sites, such as nursing homes and volunteer groups with vehicles (churches, senior facilities) prepare for transporting others outside their organizations.” Gordon said.

McGee experienced HealthTran’s win-win benefits firsthand during HealthTran’s pilot effort in the West Plains area when he was director of both an ambulance district and an associated non-emergency medical fleet in south central Missouri.

“The South Howell County Ambulance District began a relationship in 2016 with HealthTran for medical transport pickup and reimbursement for specific transports,” he said. “With this relationship our (reimbursed non-emergency) transport numbers increased.” This benefit to the district was also a benefit to patients, providers and the community, he said. “More people were getting to their appointments, which meant they were not getting as sick.”

“HealthTran is a win-win situation for all involved,” McGee said. “The result in our area was, and is, improved quality of life for patients and reduced costs for all providers of health care at all levels.”

Bottom line: HealthTran can get people where they need to go by leveraging, building, and scheduling ride resources.

To learn more about Rides to Health and Wealth and its regional work with HealthTran, contact West Central’s Genuine Living Director Kelly Ast at 660-476-5905 Ext. 3162 or